How Flexible Are Your Minimum Order Quantities?
We know every brand starts somewhere. Our standard MOQ is 3,000 units per SKU for shampoo and conditioner, but we’ve worked with brands starting at 1,000 units when they’re testing a new market. For example, one of our Korean clients began with 800 units of a sulfate-free shampoo just to validate their domestic retail channel. Six months later they came back for 15,000 units. The key is matching production efficiency to your actual sell-through rate — we’d rather you order what you can move in 90 days than overcommit and sit on inventory.
What Shelf Life Can You Guarantee, and Can Formulas Survive Sea Freight?
We guarantee 36 months shelf life from the production date for all standard formulations, and we test every batch for real-world shipping conditions. One example: our deep-conditioning mask formula was tested at 48°C in a constant-temperature chamber for 14 days straight — zero separation, zero texture change. That test was specifically for a Middle Eastern client shipping through the Red Sea in summer. We also run freeze-thaw cycling (-10°C to 40°C) on every export batch to simulate container transit across temperature zones. Our preservative systems are validated for hot, humid, and cold climates.
Can You Adjust Formulations for Different Regional Markets?
Yes, and we do it regularly. A European client needed their shampoo to pass EU CosIng requirements with specific allergen labeling — we reformulated the fragrance load and swapped two preservatives. A Southeast Asian client wanted lower viscosity for hot-weather dispensing, so we adjusted the thickener system without changing the active ingredient levels. The trick is to start with a base formula that has room to flex. This brings up an important point — whether the factory has PIF (Product Information File) capability for your target market. PIF is the complete safety and formulation dossier required by the EU and increasingly by other regulators. We build PIF-compliant documentation for every formula we export, which saves you months of paperwork on your end.
Do You Help with Local Regulatory Compliance in My Target Market?
That is actually one of our core services. For the US market, we provide FDA facility registration numbers, ingredient safety dossiers, and label review for MoCRA compliance. For the EU, we supply the full PIF and have our formulas reviewed by a qualified safety assessor. For China, we handle NMPA notification and ingredient filing through our Guangzhou headquarters — we’re right here, so we know the local process intimately. We recently helped a Canadian brand register three SKUs under China’s new cosmetic supervision regulations. The paperwork took eight weeks, not the five months they were expecting, because we had all the raw material certifications ready.
What Is Your Policy on Defective Products or Order Discrepancies?
If there is a quality defect on our side — phase separation, microbial contamination, packaging defects — we replace the batch at no cost and cover the freight. Each batch is assigned a unique lot number, and we keep retention samples for 48 months, so we can investigate and verify claims quickly. For order errors like wrong labeling or packaging damage, we ship replacements within 10 working days. One thing we want to be upfront about: if a formula was custom-developed and approved by the client but later fails in their local climate test, we help reformulate at cost, not at full R&D rates. We treat issues as collaboration, not a blame game.
Still Have Questions?
Send us your requirements and we will prepare a customized proposal with sample support, lead time estimates, and full documentation. Every brand partnership is different, and we adjust our approach to fit your stage, your target market, and your timeline.